![]() That's tricky, I know, because one player's three-hour speed-run is another person's 30-hour walking tour. Maybe the fix is to allow certain games to apply for special status, with a shorter refund window, based on content consumption estimates. ![]() ![]() The policy may need some fine-tuning to ensure that developers of smaller games don't get (ahem) steamrolled. Yes, Valve's refund policy could spell trouble for makers of content that takes less than two hours to complete. By contrast, had someone stolen the customer's physical wallet and used one of his bank or credit card to commit fraud, odds are said customer would have had a much more sympathetic conversation with his credit card company. Sony initially refused to refund the complainant his money, but folded after the television segment, apologizing and writing that it was kicking off a review of its process for "unauthorized transaction" complaints.
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